FAQs
Frequently Asked Questions
Shipping typically takes 2–4 working days. You will receive a tracking number once your order has been dispatched.
Refunds are not applicable unless the parcel is returned due to damage or an error on our part. Please review your order carefully before purchasing.
If your product is damaged:
- Report the issue within 3 days of delivery.
- Provide clear photos or videos of:
Outer packaging - Shipping label
- Inside packaging
- Damaged or leaking product
Contact us at 📧 muskoobrand@gmail.com for assistance.
Once your order is shipped, you will receive a tracking number via email. Use this number on the courier’s website to monitor your delivery.
If the courier marks your parcel as delivered but you haven’t received it, please contact us immediately at 📧 muskoobrand@gmail.com. We will investigate with the shipping provider.
Currently, we only ship within the designated regions (adjust based on your service). For international inquiries, contact us at 📧 muskoobrand@gmail.com.
